Refund policy

Effective date: 4 September 2026

Except where applicable mandatory law requires a different remedy, Dhammada does not issue cash refunds. Please judge carefully before placing an order. These services are personalized. Dhammada's commercial remedy for unperformed work is store credit, as described below.

If an order cannot be performed, Dhammada issues store credit for the unperformed amount. Store credit can be used toward other Dhammada services on this store. It is not cash, is not transferable, and is not redeemable for a refund.

Request to begin personalized work

During intake, you are asked to expressly request that Dhammada begin the personalized service before any otherwise applicable cancellation or withdrawal period has expired. You also acknowledge that, to the extent permitted by applicable law, you may owe for work performed if you withdraw after performance begins, and an applicable withdrawal right may be lost once the personalized service has been fully performed.

This acknowledgment does not exclude or waive a consumer right or remedy that cannot lawfully be excluded or waived. If mandatory law requires a refund or another remedy in a particular case, that law controls over this commercial policy.

Before work begins

You may ask to cancel before Dhammada sends the intake-accepted message, if no personalized work has begun. The order is then cancelled and the unperformed amount is issued as store credit. There is no cash refund.

After work begins

Once intake has been accepted and personalized work has begun, the order is not refunded and does not receive store credit. Dissatisfaction with an interpretive result, a score, a selected lineage's method, or the absence of a hoped-for outcome is not a refund or store-credit reason.

Unusable or missing intake

If required photographs or birth details are missing or unusable, Dhammada will request a correction. If acceptable intake is not supplied within 14 days of that request, Dhammada may cancel the unperformed service and issue store credit. There is no cash refund.

If a natal birth record cannot be accepted for calculation, the Natal Horoscope Reading is cancelled and the amount is issued as store credit.

If a Transit prerequisite cannot be verified, Dhammada will contact you. You may supply the correct matching natal order, apply the amount toward an eligible Natal Horoscope Reading, or receive store credit for the unperformed Transit order. There is no cash refund.

If a clearing prerequisite cannot be verified, you may apply the amount toward an eligible assessment, pay any difference for another agreed service, or receive store credit for the unperformed clearing. There is no cash refund.

Delivery problems

If a delivered file is missing, damaged, or cannot be opened, Dhammada will resend or replace it at no charge. That replacement is not a new interpretive result and is not a refund.

Duplicate orders

Verified accidental duplicate orders receive store credit when the duplicate work has not begun. There is no cash refund.

How to request help

Reply to the order confirmation, keep the order number in the subject, and describe the issue. Approved store credit is issued to the checkout email address.